How I lead
I don't have the official title, but years of building relationships and trust have earned me the authority anyway. What that actually looks like: I'm not intimidated by needing to get technical. I take that same technical depth and translate it into language, visuals, and analogies that make complex ideas click with decision makers, and make people excited to try new things. I read the business landscape well and form mutual relationships to center my skills with high-impact work without needing to be pointed at it.
I've become one of the go-to people across the company for how we think about LLM evaluations, the theory behind them, and the non-engineering use cases that keep human satisfaction and product value in the loop. And underneath all of it is a creative leader's instinct: I push for real progress, not the appearance of it.
A Design Manager said I turn ambiguous problems into crisp, high-impact guidance.
A Customer Success lead said I take complex, technical topics and distill them into easy-to-understand language, visuals, and analogies.
A Content Designer said I help people see the shape of the forest.
I'm the eldest daughter too, if you know you know...
Within my team
I taught my team how to create an agent content system strategy so they could ramp-up on writing meta prompts for their respective areas, which fundamentally changed the way we worked moving forward. When I started designing the Microsoft Employee Self-Service (ESS) Agent, there was no shared framework for how to approach designing an agent in our studio. I scaled my expertise and led my team to high-value work at the cutting edge of agent experience design for 4 different employee experience agents of which the Learning Agent, the Workforce Insights Agent have launched and are already being used by customers.
In my discipline
I showed my leadership team how LLM evaluation skills could be turned into an agentic language system. It all started 3 years ago when AI hit the tech world and I knew Content designers needed to get together to share resources, early learnings, best practices, etc. So I started a series called Agent Experience Design (AXD) where we had regular presenters from several disciplines across the company. A year and a half later, I used this group to validate the right approach and priorities for a new language system with a huge scope that will serve thousands of designers and researchers.
Across the design community
I was the Design director for Microsoft's largest design event of the year. I was nominated to be part of the leadership committee that organizes the largest annual conference for designers across Microsoft where I took on the ambitious goal of owning the theme, brand, event portal redesign, the Content Design track, and the communications strategy. I energized the committee around important milestones and communications to the executive team. I spent a lot of care and time figuring out which sessions the community needed to see and which sessions the broader design org needed to see from the community, and found and secured external speakers for the lineup.
